Please follow the links below:
How to Raise a Concern or Make a Complaint
Nova Primary is committed to listening to you and working with you to resolve any concerns or complaints you may have about the school.
In the first instance, please talk to your child’s teacher if you have any concerns who will be able to make sure they understand your concern in order to help resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally. To do this your complaint should be put in writing. If you would like help to do this, please let a member of the leadership team signpost you to someone who can support you to write a summary of your concerns.
Nova Primary will then review and/or investigate your complaint which will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
You will receive a letter detailing the decision and what you should do if you are still not happy with it. If you need help reading the letter or any communication from the school, once again, please let us signpost you to someone who can support you.
To read the full Complaints Policy, please click on the link below or request a printed copy from the school office.